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FREQUENTLY ASKED QUESTIONS
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What type of payments do we accept?We accept the following payment methods : Paypal ,Visa, Mastercard, and american express
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Why did my payment fail ?If your payment for an order has failed , please check that it is not due to the following situiations : Card security code failed, Please note that failed card security code can cause failed payment. Insufficient funds : If you meet the insufficient funds error log when you make payment by credit card , Please make sure you have sufficient funds in that accont and that payment for your order does not exceed credit limit.
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How can i track my order?Once your order has shipped out . You will recieve an order number and a email with the tracking information
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I can't track my order using the tracking number provided . What can i do ?If you cannot track your order using the tracking number provided , please send us a email with your Name , Number , and order number . Sometimes shipping companies take 1-2 days to update tracking information on their website.
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How long will it take to recieve my order?Normally the shipping takes 5-7 buisness days . But i add on at least 3 extra buisness days to factor in shipping company, shipping method, as well as location of the shipping address
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How long do Wigs last?The wig units can last as long as as 2 years with proper care . We have care instructions under each product .
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Do you offer payment plans on the Wigs?Yes , we do offer payment plans for our units. Please visit payment plans on the home page for futher direction
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